Questions hosts ask

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Getting started

Do I need a laptop?

No. Hostvale is made for your phone. Open hostvalehq.github.io in Safari (iPhone) or Chrome (Android) and add it to your home screen. It then opens like any other app.

Is there an app in the App Store or Play Store?

Not yet, and you do not need one. You install Hostvale straight from the browser in about 20 seconds, with no download size and no updates to wait for. See the install guide for the exact taps.

How long does it take to set up?

About two minutes for your first apartment: name, area, photos, prices and caution fee. You can add bookings straight after.

What if I only have one apartment?

The Starter plan is free for one apartment and includes the calendar, payments, caution fees, WhatsApp messages, receipts, the guest check-in page and your own booking website.

Can I try it before I sign up?

Yes. The demo opens a full copy of the app with sample apartments and bookings. Nothing you do there affects a real account.

Bookings and calendar

How does Hostvale stop double bookings?

Every booking goes on one calendar. If you try to save a booking on dates that are already taken, the database itself refuses it, so two guests can never hold the same night.

Does it work with Airbnb and Booking.com?

Yes. Paste your Airbnb or Booking.com calendar link and Hostvale blocks those dates automatically. You also get a Hostvale calendar link to paste back into Airbnb, so their calendar shows your direct bookings too.

Can I charge more on weekends and holidays?

Yes. Set a weekend rate for Friday and Saturday nights, and special prices for dates like Christmas, Detty December or a big concert weekend. Weekly and monthly discounts are supported too.

What is my booking website?

A page with your apartments, photos, amenities, prices and live free dates. Guests pick dates and send a request. You accept it in one tap and the booking is created for you.

Money

How do guests pay me?

Directly to your bank account, the way they already do. Hostvale never holds your money. Your bank details go into the confirmation message, and you record each payment as it arrives.

How do caution fees work?

Record the caution fee when it comes in. After check-out, deduct for any damage with a reason and a photo, then refund the rest. The guest gets a clear breakdown on WhatsApp.

Can I see my real profit?

Yes. Add expenses like diesel, cleaning, repairs and internet, and Hostvale shows income minus costs for each apartment, plus occupancy and average nightly rate. You can export everything to a spreadsheet.

I manage apartments for landlords. Does it help?

Yes. On the Business plan you can send each landlord a monthly statement with your management fee taken out.

Guests

Do guests need to download anything?

No. Guests open the booking, check-in or review link you send on WhatsApp, in any browser.

What does online check-in collect?

The guest's details, a photo of their ID and their signature on your house rules. The WiFi name and password unlock on their phone once they finish.

Is my guests’ ID safe?

ID photos are kept in private storage that only you and your managers can open, through links that expire after 10 minutes. They are deleted automatically 30 days after check-out.

Team and alerts

Can my manager or cleaner use it?

Yes. Invite them by email. Managers can handle bookings and payments. Cleaners only see cleaning jobs, apartments and supplies, never your money.

Will I get notified when a guest books?

Yes. Turn on lock-screen alerts once and your phone buzzes for every booking request, online check-in and new review, even when Hostvale is closed. On iPhone, add Hostvale to your home screen first.

Plans and privacy

How do I pay for Pro or Business?

Tap Upgrade in the app and message us on WhatsApp. Pay by bank transfer and we switch your plan on. You can go back to Starter at any time.

Is my data private?

Each host can only ever see their own bookings, guests and money. This is enforced by the database itself, not just the app screens.

Can other hosts see my business?

No. Only the pages you choose to share, your booking website and the links you send guests, are visible to anyone else.

Set up your first apartment in about two minutes.

Free for one apartment. No card needed.